Free Standard Delivery
Olookup offers FREE Standard Delivery to most countries. We use reputable logistics partners (DHL, FedEx, UPS, Quantium, SF Express) to ship our products. We offer 2 delivery options:
(1) Standard Courier is FREE for all local and international orders and it takes approximately 7 - 14 working days to reach you from the time you receive shipment notification.
(2) Express Courier is available at an additional charge and it takes approximately 3 - 5 working days to reach you from the time you receive shipment notification.
Any address changing request after order confirmation may subject to a shipping surcharge.
Provided the item you purchased is in stock, orders received, Monday through Friday, are generally processed within 48 hours. Larger orders may take slightly more time to process. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. We may ship large orders in more than one package.
Once the order is processed, the shipping method you choose will determine the shipping times. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.
Track Your Order
You will be notified of multiple shipments via an email shipping confirmation, and all available tracking numbers will be provided to you. You may also click here to check your order. All packages will ship via a traceable method, and the transaction will be considered complete upon delivery confirmation.
Out Of Stock
We will do our best to fill your order as quickly as possible. However, there may be times when the item you ordered is not available. We will notify you of any stock issues as soon as possible. You will have the opportunity to select another item, or that particular section of your order will be cancelled and refunded.
What are Duty and Tax and why should I pay?
Please be noted that most of our product will be shipped from the warehouses located in Hong Kong / Shenzhen, China. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Olookup has no control over these charges, nor can Olookup predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We will not falsify the true cost value of the items in your order. Items will be shipped as merchandise, not gifts.
Why I can’t select my country when trying to make an order?
We are trying to cover as many countries as possible. If you can’t select your country, it means your country is not available at the moment. Should you need any help, please contact firstname.lastname@example.org.
Shipping to APOs and FPOs (Military Bases)
We are regret that we cannot deliver to military bases. If you have any questions with the receiving address, please contact us via email@example.com.
We Do Not Ship to P.O. Boxes
We are sorry that we cannot deliver to P.O. Boxes. If you have any questions with the receiving address, please contact us via firstname.lastname@example.org.
Lost, Stolen or Damaged Packages
A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should inform us BEFORE making any order.
If your package's tracking number is showing as delivered, but you have not received the package, please fill in the RMA request form at the bottom of Return. Follow the instructions within the form and once completed, please note that to best assist you, a missing package needs to be reported within 72 hours since confirmation (according to the details shown via the tracking number) of successful delivery.
You can’t cancel an order that’s processing or shipped
Once your order has been prepared for shipment or has shipped, we can’t stop delivery and you can’t cancel it. It is immediately sent to our fulfillment department for shipping.