FAQ

Do you ship to PO BOX?

We cannot deliver to P.O. boxes. Please make sure you DO NOT provide P.O. Box address to us. Otherwise, you will be charged additionally for resending the product.

Where are Olookup’s products sent from?

We currently have warehouses in Hong Kong and China. Products will be sent as per the principle of proximity.

What are Duty and Tax and why should I pay?

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Olookup has no control over these charges, nor can Olookup predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

What payment methods are available?

Olookup accepts American Express, Apple Pay, Google Pay, Master Card, Shopify Pay and Visa.  Your payment will be processed through Stripe which is a third-party payment platform using a secure and encrypted channel.

Will my credit card details be stored?

To safeguard your security, Olookup DOES NOT store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be processed after we have verified your card details and received credit authorization. You will be informed by email if we are unable to complete your order for any unexpected reason.

Why I can’t select my country when trying to make an order?

We are trying to cover as many countries as possible. If you can’t select your country, it means your country is not available at the moment. Should you need any help, please contact support@olookup.com.